Frequently Asked Questions
Everything you need to know about shopping consciously at ECOHUB.
What materials are used in ECOHUB apparel?
We prioritize the planet by using GOTS-certified organic cotton, recycled polyester, Tencel™ Lyocell, and hemp. Each product page features a detailed breakdown of the sustainable materials used in that specific garment.
How long does shipping take and is it carbon-neutral?
Standard shipping typically takes 3-7 business days. Yes, we partner with specialized logistics providers to ensure every delivery is 100% carbon-neutral through verified reforestation projects.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. To minimize our carbon footprint, we encourage customers to use our detailed size guide before purchasing to reduce the need for return shipping.
How should I care for my eco-friendly garments?
To extend the life of your clothes and protect the environment, we recommend washing in cold water, using eco-friendly detergents, and air-drying whenever possible. This prevents microplastic shedding and saves energy.
Do you ship internationally?
Yes, ECOHUB ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and sustainable financing options like Klarna for flexible payments.